Job Description

• To support customers by provide in-house repair with in warranty and out warranty quickly
• To input repair information on CRM system (D365) such as do the part request or any comment after completed case
• To provide suggestions of basic troubleshooting to customers
• To perform other tasks as assign

Qualification

• Bachelor's Degree in Electronic Systems Engineering, Computer Science, Information Technology, or related fields
• At least 2 year experience
• Services mind
• Good communication skills
• Have an IT knowledge (Connect Wi-Fi router, Install Printer’s Driver) would be an advantage
• Effective Problem Solving & Decision Making Skills

Job Description

• Provide product information both of per/post sales via Call, Email, Chat and Facebook for customers
• Provide service support and technical issue resolutions for customers via calls, remote and Email
• Customer's complaint handling
• Other assignments by a supervisor as beneficial for the company

Qualification

• Bachelor’s degree or higher in Computer Science, Information Technology, Business Computer or related fields
• At least 1 year experience in help desk or call center
• Have knowledge in IT, network basic
• Capable of troubleshooting and problem solving skills
• Good team player and service mind
• Competent to communicate in English would be an advantage
• Able to work overtime and under pressure