Support for MFC-J3930DW
- I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- I cannot print using my Brother machine on a wireless network (Mac)
- I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- I cannot print using my Brother machine on a wired network. (Windows/macOS)
- Cannot print after a Windows 10 update (June 2020)
- My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- I cannot print on a wireless (Wi-Fi) network (Windows)
- I cannot make borderless prints.
- I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- The printer status is Offline or Paused. Show More Show Less
- I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- Cannot print after a Windows 10 update (June 2020)
- My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- I cannot make borderless prints.
- I cannot print from my computer via USB.
- The printer status is Offline or Paused. Show More Show Less
- When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ). Show More Show Less
- Check the Print Alignment from Your Brother Machine
- Check the Print Quality
- Change the Print Setting Options When Having Printing Problems
- Correct the Paper Feed to Clear Vertical Lines
- When I print photos, the color quality is not good.
- Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- One or more of my colors are not printing (blank).
- Improve poor print quality.
- Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- The edge of glossy paper is smudged.
- When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do? Show More Show Less
- Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- Reduce Printing Noise
- I cannot find some options in the Print dialog box (macOS 11 or later)
- The printer status is Offline or Paused.
- My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- Why do the color ink cartridges run out of ink even though I never or rarely print in color? Show More Show Less
- Print as a Poster (Windows)
- Print using only the black ink cartridge when the Color cartridges have run out.
- Print as a Booklet Automatically (Windows)
- Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows)
- I cannot install the printer driver or print in Windows 11.
- Print both sides of paper or a booklet automatically Show More Show Less
- Print using only the black ink cartridge when the Color cartridges have run out.
- Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- Add your Brother machine with AirPrint (macOS)
- I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- I cannot find some options in the Print dialog box (macOS 11 or later)
- Print both sides of paper or a booklet automatically Show More Show Less
- Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- Printing/ Scanning with a mobile device
- Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- Print a web page from iPrint&Scan when using an Android™ mobile device.
- Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Show More Show Less
- Print as a Poster (Windows)
- Change the printer driver settings (Windows/macOS)
- Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows)
- How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- Delete print jobs from the print queue. Show More Show Less
Other FAQs Category
A guide to navigating our most common questions