Support for PJ-863

Operating System

Windows

I cannot connect my printer to a Windows 11 computer via USB.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)

Linux

Mobile Devices (Apple/Android etc.)

I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).

Other FAQs Category

A guide to navigating our most common questions

Network Software P-touch Editor (Windows) P-touch Editor (Mac) Error Messages/LED Indications Connecting to a Computer Connecting to a Mobile Device Printing Uninstallation Machine Installation